Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

The Associate AI Solutions Delivery Associate helps turn business needs into practical, AI-enabled solutions while building hands-on delivery skills. Working with close guidance and detailed instructions, you will configure approved AI capabilities, departmental automations, digital intake experiences, and productivity tools using reusable patterns and standard low-code/no-code platform components. You will learn how to translate well-defined requirements into reliable solutions, test your work, document how they operate, and support colleagues who use them.

What you get to do in this role:

Use generative AI and approved agent capabilities to streamline well-defined business activities, such as summarizing content, classifying information, preparing drafts, or guiding users through standard processes.
Configure basic applications, intake forms, approvals, notifications, and linear workflows using visual development tools and reusable components.
Apply approved templates, data schemas, prompts, skills, connectors, and solution patterns rather than rebuilding capabilities that already exist.
Work with business analysts, process owners, and more experienced delivery specialists to clarify requirements and convert them into configured solutions.
Create and validate tables, fields, relationships, business rules, and data-quality checks for well-defined use cases.
Perform unit testing and support user acceptance testing using established test scenarios; document defects clearly and resolve issues within your assigned scope.
Prepare concise solution documentation, including process flows, configuration decisions, test evidence, operating instructions, and known limitations.
Help users adopt delivered solutions, respond to routine questions, and escalate platform, security, data, or design concerns to the appropriate technical partner.
Build your knowledge of responsible AI, privacy, security, accessibility, and platform standards, and apply those requirements throughout delivery.

Qualifications

To be successful in this role, you have:

1+ years of relevant experience through employment, internships, academic work, training programs, volunteer work, or personal projects in business systems, workflow automation, application development, data, or AI-enabled solutions.
A bachelor’s degree in information systems, business, computer science, data, or a related field, or equivalent practical experience.
Working knowledge of structured data concepts, including tables, fields, keys, relationships, validation, and basic data quality.
Experience using, configuring, or learning visual development, automation, productivity, or AI-assisted tools.
Ability to break a defined problem into clear steps, follow established procedures, test outcomes, and communicate when requirements or results are unclear.
Curiosity about how generative AI and task-specific agents can improve business processes, paired with sound judgment about when human review is needed.
Clear written and verbal communication skills and the ability to collaborate in a structured team environment.
Ability to learn new technologies, incorporate feedback, and manage assigned work with attention to quality and detail.

Preferred qualifications:

Experience with low-code/no-code platforms, workflow automation tools, relational databases, APIs, or enterprise SaaS applications.
Experience creating prompts, reusable instructions, automations, applications, or prototypes that use generative AI.
Exposure to Agile delivery, user acceptance testing, process mapping, source control, or technical documentation.
Coursework, training, or an entry-level credential related to application development, automation, data, cloud platforms, or responsible AI.

*this position is not eligible for employment based sponsorship

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

AI Solutions Delivery Associate